Woolworths online - full of lies & disappointments.

I placed an online order for a Nespresso machine on 26/11/21. I paid for it in full & chose the earliest delivery date (10/12/21). At the point of payment, no mention was made of the item being out of stock.

4 days ago, I received an email saying that there's been a delay with my order but I'll receive my item by latest Tuesday (14/12/21). Monday morning 13/12/21, I received an email stating that suddenly the item is out of stock and I am going to be refunded in 7-10 days - after promising I'll be getting my item for 3 weeks. I obviously call in, asking to speak to a manager to escalate the issue. The manager promised to call me back - obviously no such thing happened. All of this happened after I received the email with the R600 coffee voucher & to register my new machine.

This entire issue is highly disappointing & unfair. After taking my money for 3 weeks, only now did they realize they don't have stock? Woolworths should have updated their online site if the item was out of stock, then I'd have gladly bought the item elsewhere. And yes, I bought the item at a discounted rate. Obviously to shop elsewhere now, the sales are over.

I've waited anxiously for my machine since black Friday weekend, only to be dropped & left mortified with service. I'm a regular with shopping from the online store. However, I'm disgusted with the woolworths online store and putrid customer service and never will shop there again.

How will I be compensated for the lies, inconvenience & time wasted?

Woolworths really left a bad after taste.. I highly do not recommend anyone using them. You'll just be left disgusted, mortified and disappointed and told a bunch of lies. Added no one will call you back to attend to your grievances.