Woolworths online for the loss

Woolworths online just didn't deliver and didn't even let me know they wouldn't be coming. The next day I called to find out when I'll receive the food, she said between 10 and 1. I received a call a bit later they wouldn't be delivering because I chose the wrong suburb (note they have delivered to the same address 3 times in the last 3 weeks without any complaints)

I was instructed to cancel my order and place a new one, but with a different suburb. Did all of that and looks like history is repeating itself woth no delivery. Just tell me if you don't want to deliver to my area or at least let me know what the real problem is.