Woolworths Online Food Delivery

I placed an order on the 25th of July, and no goods were delivered. I visited the Centurion Mall store, where the manager informed me there was a system glitch and assured me that I would receive a refund by Saturday. That never happened.

Since then, I have repeatedly tried to contact customer care, but the calls keep dropping and no one follows up. I feel like I’m being given the runaround, with empty promises and no resolution.

This order was meant for an important office event, and the lack of delivery and communication has caused not just inconvenience, but also embarrassment.