Woolworths online. False advertising. False promises.

On 27th December 2020, I placed an online order on the Woolworths website. One of the items which I ordered was Mangoes. According to the website description, it was a 6pk mango for R64,99. When I received my order, I noticed that there was only four mangoes in a pack. I emailed the Woolworths online department and a few days later I received a response stating that the description was incorrect and the will process a refund. This was on the 05th January 2021. To date, I am still awaiting an update on my refund. How will I receive it? How do I redeem it? I've emailed them on 12th January to request this information yet I am still awaiting a response from their team.

I am utterly disappointed at their delay in responding to customer queries and false promises.