Woolworths Online Excellent Service

On the 9th of August 2021 I made an online purchase on the Woolworths website. Payment was effective. Order was placed. A few days later ,12 August 2021 a second payment was deducted from my bank account making this purchase a double deduction. I immediately contacted the customer support service team and prepared myself for an intense negotiation for a refund. The gentleman I spoke to was so professional and accommodating. He verified all the info I supp**** him telephonically and advised me that indeed a double deduction for the one purchase was done. He advised me that he will personally speak to the finance team to resolve this refund owing to me was made ASAP. However he advised that the refund period could take between 5 to 10 working days. A day later I received an email from the finance team apologizing for the error made and promused to effect the refund ASAP but again I was advised of the waiting period for this process to be done. The next day my refund reflected in my bank account. Total days was two days. Well done woolworths.