Woolworths Online - Don't Use It - Terrible Customer Support

I would actually give zero stars, because over a month has passed since I ordered an online fashion item from Woolworths. The Courier company said they tried three times to deliver - I was at home so this is not the case - item was returned and order cancelled, without me knowing this. No refund. 8 phone calls, 4 emails and only a social media complaint resulted in any action. I've never had such terrible customer service. The customer support number is worse than useless. I was left holding for 12 mintues the other day at my espense before I hung up. Any attempt at speaking to a manager gets the same response each time that "the manager is in a meeting.' Their offer to call me back results never happens. l'll never use Woolworths online again and they have ruined any brand loyalty I had to Woolworths through their terrible customer support. By the way, the best they can do on delivery is to say between 9am-5pm - that's just not good enough any more!