Woolworths Online Do Better!

Woolworths, your online ordering system is nothing short of absolutely shocking!

I placed an order online yesterday for the 1.5L long life milk which I understand is at this point, an end of range product only to be contacted this morning to be advised that the product is now out of stock. when I placed the order the items were very much in stock and available!

Surely, when an order is placed online, your system should make provision to keep the online ordered items aside for the order, from a stock take perspective.

I was contacted this morning by someone from Woolworths who provided me with a stock standard response of, "I'm sorry the items are no longer in stock" repetitively and if I would like an alternative, I would have to bear the costs!

Woolworths do better please and please do not post an empty apology on Hello Peter, the words "I'm sorry" should hold some weight but somehow your scripted responses makes them come off as empty and insincere.

If an item is out of order, Woolworths should at the very least offer an alternative, AT YOUR OWN COST, for accepting an order and misleading the consumer into believeing that that there is sufficient stock to cover the online order!

In the furture please make sure that when Woolworths has such items on special that some are set aside for staff to purchase and that there is sufficient stock for the public to purchase so that one does not receive a call at 7.42am to state, "I'm sorry but Woolworths cannot fulfill your order which was available when you placed your order but is now not available!"

Please also do not post responses on this platform to state, "we unfortunately tried to contact you on the number provided and was unable to do so, and we have sent you an email" as all the email will state is, "we apologise and you have been refunded", do not email me or contact me unless you have a concrete solution to the shocking online service!