Woolworths online dissapointing

Placed an order with Woolworths online for a gift on 03 June 2021. received an email on 08 June 2021 that my order is being processed. and the delivery date would be on the 14th of June. Parcel never arrived, call centre is always experiencing high call volumes. Trying to be patient, I emailed them on 21 June, but had no response. 22 June, and again no response. Received an automated email on 23 June to say that they will respond to my query as soon as possible. 24 June I receive an email saying that they have sent the query through to the warehouse for investigation. And today 25th of June I received the following response via email. " The warehouse has advised the parcel was declared missing" They also say that an Item is no longer in stock and I will be refunded within 7-14 working days and the balance of the parcel will be delivered between 28 & 30 June. What is the point of sending a gift that is not complete? Almost a whole month since the order has been placed. And I was not even given the option for a complete refund! Woolworths online will not be getting my business again, lack of communication & customer service.