Woolworths Online Disaster

I ordered a beauty product online from the Woolworths site on Wednesday the 29th of November 2017 and upon checkout I was asked for a time slot for delivery. I chose Thursday 30 November 2017. I received an email confirming a delivery date but it was for the 14th of December 2017. I called the Woolworths call centre and when speaking to the lady trying to find out why an order would take almost 3 weeks to deliver I was informed that the site choses an open date for you,even if you chose a date and time on checkout. I asked her what to do to get the item from a shop and she said there is nothing they can do and I must just wait. I asked how to cancel the order and she rudely informed me that I shouldn’t worry she will cancel the order on her side. She even said I am not the only one to complain about the website and the delivery policies. I feel this is not user friendly and that nothing was done to help the problem or meet me halfway. Will never order online from Woolworths again.