Woolworths online disaster

One star doesn't even do justice to the pathetic service received from the Woolworths Online department.

Ordered some items on the 27th November 2020 and notice in the 2nd week post ordering that my items haven't been delivered. I then called to enquire and after being sent from pillar to post was informed my order was ****** by the courier company. I then requested my refund to which the agent said he will process it this was the week of the 16th December 2020. 23rd December 2020 I then went to tgw Cavendish store and they couldn't assist but was directed to the phone. The agent I spoke to didn't know what was going on, long and short of it my refund wasn't processed.

I then receive an email on the 27th of December 2020 to say that my refund is with the refunds department and will take 5 working days (inclusive of public holidays according to agents), this too didnt happen as my refund is not reflecting in my account.

I receive an email just now that my refund is with the refunds department today on the 3rd January 2021 yet my money was supposed to be in on Friday the 1st of January 2021 already.

This has been the most frustrating thing ever because not only do they take a week to respond to emails there's no communication from them to inform me what is going on, it is me that has to follow up.

I really do not know what more to do to get my money back as that is only thing I want right now. Its over a month since this order was made I really don't understand what the hold up is.

Just give me my money!!