Woolworths Online - Disappointing Service Level

Reference : Order #o ********** 34

I placed an online order on Friday, 11 May. Confirmation of the order was received on 12 May. I still have not received my parcel up to date. This is after sending 7 emails in this regard. It is a month later - and still no parcel. Furthermore, I had to pay additional R50 to ensure that the parcel will be delivered by 15 May and even booked a time slot.

I communicated additional delivery addresses, but still the parcel has not been delivered? The parcel was apparently returned to the store as they could not find the delivery address (fyi Ad**** Ingram - c/o 7th and New Road in Midrand) - but even that has not been communicated?

I received a response today that a credit will be passed to me, but I used a voucher for part of the purchase. I even requested previously how this will be credited to me.

My question - how many customers' parcels are a) not delivered and b) just returned to the store without ever following up if the stock was credited or if the customer wants the parcel to still be delivered.

This is not the service I am used to by Woolworths.

Regards, Ilse Kerry