woolworth's online delivery

I ordered groceries using the online woolworth's app which took 1 week to get the groceries. Upon arrival the courier service that woolworth's utilises is disgusting, rude and extremely arrogant. The courier refused to wait for my security guards at the estate to call me to collect my groceries and when I did manage to get a hold of the courier hes attitude was it was not like i was not going to give you the groceries and you can report me if you want. He was rude to my security guards despite them pleading him to wait 2 minutes hes excuse was that he finishes at 17h00 and has to leave.