Woolworths Online Delivery (0/5 Stars)

I ordered a female country road sweatshirt from Woolworths on the 22nd of December for Delivery on the 23rd for a Christmas gift. On the 23rd, I received a mens floral shirt (Size: XXL), I phoned them back, and they assured me I would get a call later that evening with more information, the call never came through. I then phoned shortly after Christmas, which I was then told the Online Shopping Department was not taking calls, but only responding to e-mails. I sent not 1, but north of 5 emails. To which I received no response. I then got a call on the 13th of January, where I was told that the product was no longer in stock and they were unsure whether they would even stock this item again, so I asked for a refund - I just wanted to be done with Woolworths. I was told it would take 5-7 days for me to get my money back. 10 days later, nothing. They organised a courier company to come and collect it, which they did. They then came 4 days later to collect the item which had been previously collected. I called again (on the 22nd of Jan) to which I was told that they were only processing refunds from the 13th of January on that day - i.e.: I will only receive my money 5-7 days from then (17 days after the refund was processed). I am absolutely appalled by Woolworths. I'll be sure to NEVER order online from Woolworths again. They have no clue that they have no clue how to operate in the online delivery space and I sincerely hope they outsource all of their online ordering operations to a more reputable 3rd party company like Takealot. Woolworths, don't pretend you can be competitive in the online delivery space, when you're far off.