Woolworths online customer services.....shocking!!!

<p>So i encountered a problem this morning, with woolworths customer services....and it is shocking that you as a customer has to pay when the woolworths online system is not working!!!! yes i had to pay an additional R206 (5% of my order) because the woolworths system was malfunctioning!!! According to the consultant, the payment was not authenticating becuase the "system" read that i did not have a billing address on my online order and he confirmed that there was in fact a billing address. So basically i could not get the 5% additional discount they offer you, if you make payment with your woolworths card just because their system did not allow it. I was told that IT would need to rectify this, it is now 2 hours later and nothing has been done. I was also told that despite their system being the problem, my order could not be reserved ....... and guess what now that the items i wanted to purchase are now out of stoc****!! Now because i actually needed the items i had to choose a different kind, forego the additional 5% discount by purchasing on a credit card, all because of their system problem......really is this how loyal woolworths customer get treated........quite disgusting!!!!!</p>