Woolworths online customer service is horrible.

I ordered on woolworths online and my delivery was set for the 10th of July. I did not received my order and they claimed to have tried to contact me on the day. The Friday of the 12th July still no communication has been received from woolworths. They then decided to return my order to their warehouse. They had no interest in informing me of the delay or return until I had to contact them several times with no immediate response. They emailed me to arrange for me money to be sent via an sms voucher on the 17th of July which would take 3 to 5 working days and I still have not received communication from woolworths. Note I am very disappointed in woolworths customer service and online service.