Woolworths online after sales help extremely disappointing

Woolworths online have really disappointed me.. I ordered online, had have my order delivered with over R1,000 of goods not delivered and somehow Woolies do not feel the need to help me resolve my issue. I have phoned numerous times (and waited on the line for hours each time) sent numerous mails, get empty promises but no idea how this will be resolved. Thanks to Woolworths someone will not get their gifts this Christmas. I am now going to avoid Woolworths where possible until they start looking after their loyal customers again. There are many competitors who are doing a great job !