Woolworths Online

An online order as a gift from an overseas friend was delivered broken. One week later, pushed from pillar to post, will be escalated, will be replaced, will credit you, and a week later NOTHING. Over an hour today waiting for their online telephone to be answered! Took to Facebook, promised it would be attended to, not s thing has been heard ! No proper response to deal with the problem, just excuse and words with no action