Woolworths online ****

I ordered a pair of shoes from your online store and was appalled to receive a mismatched pair—each shoe bearing a different barcode, and clear signs of having been worn. This is not only unprofessional but strongly suggests *****ulent activity or gross negligence within your fulfillment process. Not only that, they are the wrong shoes. To make matters worse, I have now been told I must wait 48 hours for an investigation, despite the fact that the shoes I actually ordered are now showing low stock. I am demanding the immediate dispatch of the correct shoes I paid for, in brand new condition, before the item goes out of stock. Failing that, I will be left with no option but to escalate this matter to the Consumer Goods and Services Ombud and share my experience publicly, as this treatment is completely unacceptable.