Woolworths online

Received my online purchase on 21 August. Immediately called and informed them that the dress did not have the belt. Was informed it will be escalated to the warehouse. Response time 24/48 hours. Called again 23rd Aug. Different person said "ware house will investigate. Response time 24/48 hours.

Today is August 27th. Called twice to speak to a manager. Was put on hold for 3 min. Cut call and called back. Held on 4 min. Both times R30 airtime ran out! I repeatedly asked for a Manager. Emailed now for a callback. I will have to "wait n see".

Woolies online may work properly but their staff at the call centre are rude, patronising, dismissive and pass the buck. Just be aware when ordering online..