Woolworths Online

Shopping Online for Woolworths is useless because when you need to change a side you are instructed to go in store whereas the reason you shopped online was to avoid the going Instore in the first place. We busy, don't have time to look around let alone standing in ques. Why can't I return as received and avoid going in the store worst part I have to have Data to open my emails and show them the invoice I store.