Woolworths online

Good Day,<br> <br> I spend approx. R20k a month with Woolworths in store, due to the quality of their products. To make my familys life a little easier attempted online grocery shopping, and for anyone reading this I would really advise against it. My delivery was due today between 10:00 and 13:00. At 12:30 we called the call center to confirm they were on their way, and the confirmed delivery at 13:00. At 13:20 I called again and the service from the call center was ridicualous, I wasn't even placed on hold while conversations were taking place. Needless to say the driver has been in an accident which is understandable, however there are no real solutions to get me my order so I opted for a refund. I believe a more experienced and efficient, apologetic call centre agent could have recified the situation. There is no proactive service follow up with Woolworths, and they are not concerned at any loss of sales.<br> <br> Lara