Woolworths Online

<p>So you guys claim you a passionate South African retailer dedicated to bringing customers quality, style and value for the past 85 years... well I think that's all bull****!!!</p> <p>Okay so here's my scenario:</p> <p>"Successfully" processed a online order on Thursday 30 March (Consisting of 4 pairs of pumps)... on Friday 31 March I received a confirmation that my order has been divided in 2 parts, and only 2 pairs will be delivered on Monday 03 April...</p> <p>A consultant called me on Saturday 01st April, telling me that in part 2 they only have stock in the 1 pair of shoes and the other however they dont have stock in the specific "Tan" color I purchased, so I asked her to then change the color to what they have got stock in, got told things dont work that way she will have to charge me extra.... I asked if I could go to one of the western cape stores to then collect the second pair of shoes which they dont have stock in, again got told things don't work that way. So after requesting two resolutions to Woolworths online "**** up"... I asked the lady what does she suggest.... said the only thing is either to just send the one pair or charge me extra for changing a colour because Woolworths online does not have that colour in stock....</p> <p>Order number: o ********** 37</p> <p>Firstly: When I placed the order online, it showed there is stock available (usually when you try to choose your size it will be greyed out if no more stock is available) This is something everyone knows who does online shopping!</p> <p>Secondly: Store stock and online stock are different stock, so dont try to bull**** me about your online store runs through your Cavendish store, if this is the case, then its an idiot that might think that that idea would be successful... as per the consultant that called me, once you placed your online order, it only get picked the next day "depending" whether or not the stock is still instore because the same online stock get used at Cavendish store inside.</p> <p>Thirdly: No attempt was made to source the shoe from any other Woolworths, whether it was in western cape, Johannesburg or even Durban.... and you talking about quality, style and value for the past 85 years????</p> <p>The consultant did not even try to win me over by getting this resolved or by trying to atleast save the sale... what happened to your customers always comes first???</p> <p>Im extremely upset and completely ****ed off by this.</p> <p>Could you also please tell me why should I pay additional payments for your mistakes? This is unacceptable and I wont accept this ****!</p> <p>This was my first online purchase at Woolworths thinking it would be more convenient for me to just do it online, where I could have gone to a store and already be having my 4 pairs of shoes... The way your online team handles queries, make me feel as if I will never order from you again.</p> <p> </p>