WOOLWORTHS ONCE AGAIN DISAPPOINTS!!!!!!!!!

I placed an online order for children's clothing Mid June 2020 and requested that this order be despatched and delivered to my allocated shop and ship address no later than 30 June 2020. I received an invoice from WE (via WW app) dated 22/06/2020, however, goods were not delivered at all!!!!!!!!! After numerous attempts - both via email and calling WW call centre, I was told on Monday 13/07/2020 the parcel was despatched on 03 July 2020 but there is no POD available and that the POD would be requested. On thursday 16/07/2020, I again sat on the telephone waiting for the call centre to answer and spoke to Samantha, who profusely apologised and said that this parcel was never delivered and has been returned!!!!! You can imagine my absolute disgust with this as this was a birthday gift for my granddaughter and, due to WW utter incompetence, she will not get her gift. It is more concerning that WW did not have the decency to contact me, to inform me of the return of the parcel, but has waited for me to query where the delivery is. The call centre agent's manager just said refund her - no explanation, no attempt to have the parcel/order delivered again etc. This is the 2nd time I have had absolute disgusting service from WW - They are never on time with anything, their services leave a lot to be desired, and their attitude of take it or leave it just stinks.