Woolworths On-Line Shopping

Woolworths promote their on line shopping, which I tried. One of the criteria is to select your Province & "suburb". Guess what... Umkomaas doesn't feature. After several attempts - telephonic & email I'm informed that Umkomaas doesn't feature in their delivery area & that I must continue to monitor their delivery location input - as they keep expanding their delivery locations & adding these. The greatest disappointment is that NO alternative solution was offered, despite my request to deliver my order to a Woolworths store 10 minutes away. So why not shop in store you may ask? Despite visiting the store in 10 minutes away, armed with the relevant product codes, help was not forthcoming. Their computer "system was off line". What's more the product I was considering to purchase did not appear on the store shelf. Neither did the assistant offer to look for the product in question in store. Back to my on line order attempt - the delivery locations of Amanzimtori & Scottburgh feature! Umkomaas is located exactly between those two locations. So why can they deliver to Scottburgh, which is further South & you pass Umkomaas to get to Scottburgh? Woolworths personnel, in my opinion with a little more effort & customer focus, could have avoided this review. We both could have enjoyed a win/win scenario - me a happy customer & Woolworths a substantial value sale. I have been a Woolworths customer for years. It will be interesting to see if Woolworths will even bother to respond!