Woolworths On-Line - a complete waste of time

My on-line Order Value for R7,345.00 mysteriously disappeared. Not once - three times! It was for an enormous amount of bed linen (mostly Davis Jones) for two bedrooms. It included mattress protectors, fitted sheets, pillows, pillow covers, duvets and duvet covers. It took me a while to compile and I wasted another 1 hour and 43 minutes of my life talking to customer service representatives. I couldn't even get to the point of paying for the items. I just wanted to pay and leave, but no way! It might have had something to do with W Rewards. I should've given up halfway through this hideous experience, but I am persistent by nature and gave the company a chance. What a mistake! My customer contact details are correct including my mobile number, but on 3x occasions I was supposed to receive a OTP - haha, what a joke! For consumers: give up shopping on line. For Woolworths: A feeble attempt and a disgrace. I doubt it will ever be operational. Give up guys. Send everyone home and save yourselves a fortune.