Woolworths Olivedale your customer service is shocking.

My husband went to Woolworths Olivedale to buy a Caramel cream cake which I sent him with the picture and price. The cake was R109. But the cashier charged him a R179. So he queried it with her showing her the picture. She claimed it's cheaper online. I went back with him to the store and showed them it's a caramel gateaux they are charging us for. Which is a R179. The manager Juta was not knowledgeable about the products. Neither were their staff. All he could come back was we are sorry. Sorry because your staff couldn't help the first time. Sorry because we had to drive back to the store costing us time and petrol. Sorry for what? This was the most shocking service we received from Woolworths. I have shopped at many Woolworths who understand Customer Service. I have had many problems with this store but never complained. But today enough is enough. Olivedale has truly missed the mark. I'm disgusted at service like this from the Woolworths group.