Woolworths not worth it

I had poor customer service regarding a payment at Woolworths Waterstone, Somerset West on 05 October 2018.

I made a payment, which went off my bank account, but the Woolworths system hung/crashed. Now I was asked to make the payment again, even though the payment had already gone of my account. Upon my questions the line manager was rude and did not answer my questions fully. I asked what would happen if the money was not refunded as she informed me it would be. She said that I would have to come back in with a bank statement as proof that it wasn't refunded!

Why should I be inconvenienced by something that is not my fault and I can do nothing about? Why are the managers rude and why don't they answer questions properly.

When will the money be refunded? Oh when they get around to it, but because it is weekend that may take a while. Pathetic. Woolworths is supposed to offer it customer's great shopping experiences, that is why we pay the premium to shop there.

Very disappointed.