Woolworths not the quality you paying for

I have had several bad experiences with Woolworths South Africa Clearwater Mall Store. They sell clothes without checking that it is flawless. Yet when you return something, it is scrutinized thoroughly. On Saturday, 24June2023, I once again trusted the proclaimed Woolworths quality. And once again I was disappointed. A polineck purchased for my granddaughter had a hole in because the stitching came lose.

the 19 April, my granddaughter and I rushed in to Woolworths to purchase a onesy (pyjamas). Upon our arrival home, my daughter pointed out that it was the wrong size. A size 5 and she needed a size 8. We, then put the onesy back into the shopping bag without even fitting it.

On Sunday, 23 April 2023. My granddaughter and I returned the onesy to exchange it for the size 8. The assistant asked if the child had worn the onesy since the mask was soiled. I explained the above situation. A manager was called who informed me that for the exchange to happen, they would remove the face mask and staple it onto the returned onesy and give us the soiled one. I was emphatic again. The item was not worn at all. She then proceeded to ramble through their return policy and how they do not use staples at all. when I pointed out that she had just said that they would staple the mask onto the returned item. She then called her superior.

The Senior Manager then arrived regurgitating the same policy story.

My Concern

1. Discrepancy in the scrutiny of items when sold and returned.

Ensure that the same thoroughness is followed.

2. If your policy is not to use staples, then why would the manager say that they would staple the mask onto the returned item.

3. I paid with my debit card. before my refund was given i had to produce my debit card. So, obviously I was under the impression that the refund would be paid into my account.

4. No, the refund was paid to me in cash. All small notes R20 and R10.

5. Obviously, it was evident, that your staff undermined me and my integrity as a person. i just have to wonder, is it because I am coloured.

6. Yes, that is correct. Your staff is extremely ******.

7. My absolutely worst of all was, the manner in which they upset my grandchild. She even said to the first manager I spoke to. 'excuse me, I did not wear the onesy, it was not my size' EVEN THAT DID NOT PHASE YOUR STAFF. IN FACT THEY COULD HAVE CARED LESS.

8. My granddaughter was crying and obviously upset. And, that was the most infuriating part of your staff. They thought that it was a joke.

PLEASE BE REST ASSURED, THAT I WILL EXPLORE EVERY POSSIBLE AVENUE TO HOLD WOOLWORTHS ACCOUNTABLE FOR THE EMOTIONAL TRAUMA MY GRANDDAUGHTER SUFFERED.