Woolworths not such a superior brand

Woolworths actually proved that looks can be deceiving cause I always thought of them as a superior brand. Since I've started the application process it's been a nightmare experience with them cause they kept sending me messages that today stated I'm declined. Next day they've all the documents to process my application and the following I'm not approved. After I called and confirmed that the account has been approved I still kept getting the same messages. I was also advised to go to a store for a virtual card yet another nightmarish experience. The lady that was supposed to assist me at The Kalahari Mall branch really didn't seem like she even wanted to. That was made clear when she told me the lady on the phone wanted to speak to me. That experience just as bad cause I couldn't even make out what she was saying. After that when I looked for the lady that was supposed to be assisting me she was gone without even informing me. I believe the correct procedure is you don't just leave without informing the customer that you've handed it over . The nightmare continued cause my phone was not good enough for Woolworths to issue me with a virtual card. It wasn't a system problem or nothing it was my phone that's how I was insulted in my presence. Teach your staff that you don't say whatever you wanna say infront of your customer you maintain your professionalism. Another thing I've noticed is that they love passing the buck if it's not my job I'm not interested in assisting the customer, I'll rather show them where and whom they must go ask. This has been the worse experience thus far and here I was thinking I've had bad service before but this is next level bad. Their products are at least better than their service and for me it's all about delivering superior customer service so that you can retain your customers.