Woolworths Not Refunding or Delivering Items I paid for

2 Months ago I was scrolling through woolworths website as i wanted to compare pricing with other food supplier and found woolworths to be so cheap and deals that were unbelievable. I had massive discounts reflect and i was ready to check out and pay R2000 odd for items worth over 8k. I spent over 4 hours shopping online and looking through it and was fully of excitement as it was the first time I ever did shopping with woolworths online. The next day i found my cart was sitting on pricing for over 10k and I was told it was a system error. Out of Courtesy they offered me a 200 voucher for their error. I have still not received it 2 months later. The second is i did a small order last month and paid for it and was given torn coffee packet which was opened. I complained and few days later they confirmed they would deliver a bottle of coffee but ended up delaying it. They sent me what should have been a 6 pack milk in loose boxes and thus missing items.

The third and most pressing issue is i order and paid upfront for my groceries. I immediately told the driver items are missing, he said i must contact the store. When i call the store they tell me the manager is on lunch and i must go to online shopping. It has been almost 2 weeks now and i am told they will deliver my missing items on 26th March 2021 and refund items they did not deliver which were out of stock. It is now the 31st of March 2021. No items were delivered, no responses to my emails, i call and leave my contact details and nobody responds. Woolworths online has been the worst shopping experience from all stores. I am disappointed and will honestly not encourage people to buy if this is the type of service. I expect a full refund of all my items missing and not delivered!o***