Woolworths not delivering on their promises

Bought 450g rusks from Woolworths in Nov 2025. When I opened the pack I was in for a shock! Lots of broken pieces! I removed the rusk and took photos to attach to the complaint. Only 8 pieces was whole - 61g of crumbs with the rest broken pieces. Emailed customer service and provided them with the relevant info. I received an apology and was informed that a voucher will be issued. In Dec the voucher was issued to the incorrect cell number. I informed them of the mistake and provided the correct number & email address - today 21 March I followed up again as it's now 4 months since my original complaint. I also informed them that they are now no.1 on my list for poor customer service!