Woolworths not cancelling online order in-time.

I placed an order online for some clothing items which was in stock and then yesterday morning I got an email to say some of the items are out of stock, so I immediately send an email to ********** to cancel the order as I don't want just half of what I ordered. I got two calls from the online team to confirm the order will be cancelled and I will be refunded. Guess what, the online team didn't do their jobs as the order was still delivered today! Woolworths WILL arrange with their courier to come and collect the order as I won't go to the nearest Woolworths store as I did cancel my order intime. If Woolworths don't know how online shopping works or how to respond to customers emails/requests etc, they shouldn't be in the retail or online business at all!!