Woolworths not cancelling an order and not responding to complaints

Made an online purchase with Woolworths online, one month later, I still haven't received my order. Woolworths call centre agents can't trace the parcel, they promise to phone back but never do! Tried Fedex who is apparently the delivery company can't trace the parcel either? Requested to cancel the order, but Woolworths is simply ignoring the request. What now Woolworths? Are you just going to keep my money and ignore my numerous phone calls?

This should be a warning for others!