Woolworths NOT ALLOCATING PAYMENT - FINANCE DEPT NON- EXISTENT

I have been sick since from 18th August 2022 and hospitalized and as a result payment was made late and I have subsequently made payment. I made payment on the 29th August 2022 however PAYMENT HAS NOT BEEN ALLOCATED.

Because of numerous calls, emails and sms(es) I then decided to pay off my account as I didnt owe much (R16000. HOWEVER PAYMENTS ARE NOT BEING ALLOCATED...and I am still getting calls from Recovery Department.

I keep explaining the same thing to the agents and nothing is being done.

I emailed 3 proof of payment to *** and STILL NO LUCK.

What must happen before payment is allocated???????????????????????????