Woolworths not acknowledging food poisoning and horrible service

I'm so disappointed in how Woolworth has handled my complaint I had raised at Woolworth Mall of the South kitchen. On 13/07/2024 at 12:21 I got to the Woolworths Kitchen, the Woolworths lady told me the pies were not ready and that it would take 35 minutes before they were ready. I told her I would come back and I bought my son's Chips. When I was by the till paying for the chips the Woolworths lady came to me and she told me the pies were ready. This happened in less than 5 minutes in comparison to the 35 minute on the oven. I did not question her, I bought 3x Steak and Kidney and 1x Pepper steak pie. When I got home my 18 month old baby, my 4 year old, my friend's 8 year old, my friend and I shared the Steak and Kidney pies amongst us. On 14/07/2024 my friend got a phone call from my friend asking me if we are fine. She and her 8 year old son were vomiting and they had a runny tummy. Only to find my 18 month and my 4 year old son vomiting and a runny tummy later I started vomiting and a runny tummy. This continued, I had to take my 18 month old to the ER at Netcare Mulbarton hospital. It was late and no Doctor was open at night. Due to limited medical funds my 4 year old had to share the medication with his brother. My friend and his son had to go to the ER as well only to find it was food poisoning and the only common thing we had was these Woolworth steak and kidney pies. My friend complained to the Woolworths Mall of the South. Sfiso the Kitchen Manager took my details and told me he opened a complaint with the Head office. He requested to get a Medical report from the Doctor he assisted us. On 17/07/2024 my friend, the kids and I had to go to Mulbarton Netcare hospital and request for a medical report. When we called the hospital they advised us to come in person to get the medical. We got to the hospital at 19:15 pm. We had to wait for the Doctor as he was busy with patients. We only walked out of the hospital at 10:35 pm. On the 05/08/204 I sent Sfiso the Medical report and my medical aid statement showing what I was charged. On the 22/08/024 I told Sfiso how I was so disappointed in how Woolworths treat their customers and how they hadle their complaints. I walked in at Woolworths Mall of the South to buy 4 pies for R100 in exchange I had to deal with 2 kids that were vomiting and a runny tummy and myself. And a medical bill of R763.56 and time wasted driving back to the hospital to get a medical report that Woolworths didn't bother to have a look at. I am so disappointed in everything that no one from the Woolworths Head office attempted to call or send an email of apologies for the pain and suffering my family and friend suffered. I have been a Woolworth card holder since 2014, I have been a loyal customer for years and this is how you treat your customers. It's like I bought these pies at Shoprite for the treatment I am getting from Woolworths. I have attached the necessary document Sfiso should provide you with the receipt I want an apology from Woolworths and reimbur*****t for a medical bill incurred and the pain and suffering.