Woolworths not able to fix their own errors

<p>On Sa****ay, 28 May 2016, I bought 4 items from the Mens Department and qualified for the discount. My slips are attached.</p> <p>>On Sunday I took the 1 item and wanted to exchange it for a bigger size. I was told that I no longer qualify for the discount promotion unless I again take 2 items. I objected against this since one of my items bought on the Sa****ay then did not qualify for the discount promotion as well.</p> <p>>Since your management could not understand the logic behind the matter, I agreed to take it up with Woolworths head office. I returned the item I wanted to exchange and took another item in its place. See slips attached.</p> <p>> I am still of the opnion that the 2nd item qualifies for the discount. If not, I will make sure next time to use the promotion even if I only really wanted 1 item since I will be able to return the other item the next day with no consequences and only benefits for myself.<br /><br />I received a call from the Jacaranda Centre manager apologizing for their mistake. I however cannot believe that Woolworths cannot fix their mistake. If they reverse everything I bought and recaptured it, it would have fixed itself. But Woolworths say they cannot do it. They also do not have any manual procedures anymore. Strange but true. </p> <p> </p> <p>I cannot wait for next year. Will for sure take one very expensive jacket and a cheap T-shirt. I will return the T-shirt the next day because all I want is the jacket as a discounted price.</p>