Woolworths not a quality experience

I have been a loyal customer of Woolworths for more than 40 years. They have no concept of customer care. I have just had a delivery of groceries where all the cold items were delivered at room temperature. What are they thinking? They could learn from the amazing service you get from Pick and Pay. Maybe they should send their managers there for some basic training. I tried their click and collect option but spent more time on the phone trying to get refunds for items they charged me for and did not deliver. This time I thought it would be safer to get items delivered than go into the store because of Covid but boy was I wrong. I still have to go to the store because half the items were not delivered and all my dairy and meat probably will be off as it was at room temperature when I received it. Woolies is no longer the quality store it once was. They have just lost a long term customer who will now spend my R8000 a month with Pick and Pay