FK
Fiona K

1 reviews | Active since Dec 2017

20 Jan 2021, 13:22

Woolworths Northgate - Undignified customer treatment

I tried to let this one go but I just have no stopped thinking about it!

Yesterday I visited the Woolworths Northgate store. I picked 3 beauty products and clothing items and then made my way to the food section to get a few groceries. When I got to the till at the food section, I decided that I was not going to take the beauty products so I kept them at the top section of the trolley (totally visible) and paid for the rest of the items. The beauty section is on the way out of the store, so I made a stop on the way out and placed all 3 beauty items back. In my mind, I felt by taking it back to the beauty section - this was being considerate. Little did I know it would be alleged as theft.

As I get to the exit door the security stops me in the most unpolite manner and asks for my till slip , asks me to open up my bags and starts searching. With confusion i ask why are you searching me, and she responds asking me where are the beauty products - to which I told her that I placed them back as I was not taking them.

I realized that perhaps at the till point the cashier may have noticed that i did not pay for the beauty product and alerted the security to stop me on my way out. Which is great and theft is prevalent and all stores must indeed protect their stores from such.

What's discerning is the manner is which this was handled! surely the cashier could of asked me at that point if I was still purchasing those products or the security guard could of asked me at the exit if i purchased the beauty products. Instead it was assumed that I came in there to ***** their beauty products and a set-up to "catch me out" on my way out.

It absolutely appalling and an experience that makes me feel that I really do not want to shop at Woolworths as a long standing customer who shops at Woolworths at least 3 times a week . I will definitely not be shopping at the Northgate store!

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