WOOLWORTHS NORTHCLIFF *********** TILL LADY/STAFF!

<p>I WAS THE AT WOOLWORTHS FOOD STORE AROUND 4PM , SUNDAY 12 JUNE N FAIRLANDS/NORTHCLIFF, 14TH AVENUE CORNER WELTEVREDEN ROAD. I USED MY WOOLIES STORE CARD TO PAY THE GOODS SO I GAVE THEM MY WOOLIES STORE CARD BUT THEY WERE ASKING FOR MY PASSPORT (I AM A FOREIGNER WITH SECONDARY STORE CARD PROVIDED BY MY SPOUSE). WE ALREADY SET UP THIS UP IN VICTORY PARK IN RANDBURG THE FIRST TIME I USED/SWIPED THE CARD. NOW THEY REQUESTED MY PASSPORT AGAIN, THE LADY IN THE TILL ASKED FOR MY SPOUSE'S ID NUMBER SO I PROVIDED IT BUT SHE SAID IT DIDNT WORK. SHE WANTED ME TO MOVE TO OTHER TILL TO VERIFY AS SHE WAS SAYING THAT THE SYSTEM IS NEW AND SHE WAS LOOKING FUNNY AT MY CARD AND KEPT ASKING ME, IS IT NEW? GOOD THING MY BROTHER IN LAW WAS WITH ME AND HE HAD TO PAY WITH HIS BANK CARD. SO I CALLED & INQUIRED ABOUT THIS WHEN I GOT HOME WITH THE HEAD OFFICE AND WAS TOLD THAT THE TRANSACTION WENT THROUGH! AFTER SPEAKING TO AZIZA FROM THE CALL CENTRE SHE SAID IT CAN BE REVERSED BACK AFTER 1 TO 2 DAYS. I CALLED THE STORE ITSELF AND SPOKE TO PATRICIA WHICH IS THE STORE ADMIN MANAGER WAS SO RUDE TO ME AND YELLING TO ME ON THE PHONE "LISTEN TO ME LISTEN TO ME FIRST!!" SAYING THAT WE HAVE TO GO BACK TO THE STORE OUSELVES, BRING THE RECEIPT AND WE WILL CALL THE HEAD OFFICE FROM THERE TO REVERSE THE AMOUNT. I HAVE NEVER EXPERIENCED SUCH SITUATION LIKE THIS WHICH WAS SO EMBARRASSING AND MOST OF ALL, SOOOO INCONVENIENT AND DEALING WITH *********** STAFF IN THEIR STORE. I SENT A MESSAGE TO WOOLWORTHS SA OFFICIAL FACEBOOK PAGE SUNDAY, YESTERDAY AND TODAY AND THEY KEPT ON TELLING ME SOMEONE WILL CONTACT ME FROM THE STORE AND ITS BEEN 2 DAYS ALREADY AND HAVEN'T HEARD ANYTHING FROM THEM! BUNCH OF *********** PEOPLE.</p>