Woolworths: No Response

On 6 July 2025 I sent an email complaint to Woolworths at ***. After no response I followed up with an email to *** (Cc'ed to ***) on 9 July 2025. I subsequently completed an online query form on July 10th. Apart from an automated email following the online query I have had no response to date. I copy/paste my initial email below: On 26 June 2025, I bought a pair of slippers at the Woolworths, Whale Coast Mall, Herm****. The quality of these slippers are far below the quality that one would expect from footwear sold at Woolworths. They have started to tear, fray and look like they have been worn for a few seasons already (see the attached photos). I did not keep the invoice as I was not anticipating apparel of such poor craftsmanship sold by Woolworths. I would like to return the slippers and will be in Herm**** on Friday, 11 June. I would also strongly advise that this particular slipper be removed from your inventory.