Woolworths no longer understands service

1 - an unstable app that goes down at least once a week. When reported, told to reload app. It happens so often that if the app fails I switch to the competition 2 - today, placed an order at 9:30 and still waiting for any comms 3 - in line with the above, I have been waiting almost 30 minutes to get assistance telephonically. Listening to how the number in the queue keeps increasing 4 - I have never recieved any comms for an email submission.

Does Woolworths actually understand customer service in the modern age?