Woolworths - No "Difference"

I have had countless complaints with Woolworths since I started shopping online with them more than a year or maybe 2 ago. My latest complaint about the wood smoked duck rashers which are ALWAYS out of stock, even though it is currently on promotion, has still not been resolved. I found countless times that when things are out of stock, I go to my nearest store and purchase it...which defeats the purpose of the convenience of an online store. Why not pick up the items on your way delivering it to me if you find it out of stock at the depot? Previously I also received a roasting kit which was delivered dirty and hard as if it had gotten wet at one stage. Sent through pictures and their solution was for me to drive all the way to the Tygervalley store for a replacement...bear in mind, I purchased it online and I am atleast 20km away from Tygervalley. I still have that disgusting kit.

Back to my current complaint..... I am still waiting a response from an email I sent back to Cheryl Joja and online services and customer services regarding these rashers.

Is it an item just for show? Or do your stores actually sell this? Like I said, I have tried purchasing it online for months, no lies, MONTHS, but to no avail and I figured since its on promotion, it must a be available....

I would also like to add, woolworths customer service agents really need to learn to find solutions their clients are happy with.

Woolworths the 'DIFFERENCE'is what I pay the extra for but with such service it makes no difference other than irritate the **** out of me.