Woolworths- No customer service

I sent a review to hellopeter regarding my dismay about a promotion woolies was running on Jacobs Krònung Coffee and 2 other queries. I also sent an email to Woolworths customer service on 3rd May 2024. I received an automated response that a consultant would be in contact shortly. To date absolutely nothing!! It dosen't surprise me though, Woolworths has lost it's good old fashioned values. A customer is just merely a number. So sad to experience such a lack of customer cares from Woolworths, towards a long standing Woolworths customer. I've thought long and hard about this and will not be returning to support a company that has little or no regard for their customer.