Woolworths never again

Today Sunday 1st December 2019 just before 2 o clock the afternoon at woolworths in cape gate my wife who has an injury to her back and right shoulder approached a manager at woolworths cape gate just to ask if she could have a trolley as the basket she carried hurts her when picking it up, the manager I later found out after asking one of the staff members goes by the name of Randy.. He disregarded her pain and being a customer and just took her shopping bags.. Opened it and asked what does she need a trolley for its just a few items.. My question is.. Are we too black or too poor or what is the reason for being treated with such disrespect by a MANAGER? Is the requirements for being a manager too be rude to your customers or what is it??? I'm taking this to the newspaper as to inform everyone of the blatant disregard toward customers that WOOLWORTHS display