Woolworths Must Fall - No Customer Service Here EVER!!!!

Woolworths prides themselves on Excellence in all they do. Do not think this goes any further than the food they sell. My wife has had a Woolworths Credit Card and a Woolworths Store Card for years. Every so often there is some mixup between payments made being app**** to the incorrect account resulting in numerous calls informing her she did not pay. This came to a head approximately 6 months ago and she decided to close the Cr Card in the Centurion Branch, i happened to be present. Now we are 6 odd months down the line, my wife does not have a Cr Card and does not get statements for a Cr Card and 2 weeks ago she starts getting calls from Munnik Basson Dagama about her Cr Card which is now in arrears for non-payment (It was closed???) The agent from MBD insists my wife must give her bank account details so they can deduct R 132,57 something all Banks in South Africa advise against ever doing (How does an Attorney think they are going to convince me to do that) Eventually the agents states the account can be paid at any Woolworths Branch. I go to Irene branch on Friday 18/11 to pay the account and low and behold first they phone the Creditors department who then transfer me to the Collections Department who then tell me they cannot take the payment as it has been handed over to MBD and they are not allowed to talk to me unless they have my wifes approval and they cannot phone her as they are only an inbound number so she must phone them when i am present before they will assist me????? (Wow they really want to get paid) My wife then proceeds to call MBD back at approximately 16h00 on 15/11 and once again is told she can pay at any branch (I was present during the call) Off we go to Centurion Woolworths on Sunday 17/11 to pay the account. The lady at Customer Service listens to half the discussion ,asks for my wifes ID and proceeds to call the Collections Department (They do not work on Sunday) after spending 15 minutes on the phone with somebody somewhere in Woolworths turns around to tell us the Creditors Department is not working we must come back on Monday. Monday 18/11 comes around and my wife receives another call from MBD insisting she must provide her bank account number so they can deduct the money owed which on my advise she declines and asks AGAIN if she can pay at a branch which they confirm so off to the Kollonade Woolworths my wife goes to pay and while she is in the branch talking to the Customer Service person she receives another call from MBD accusing her of not paying her account as promised upon which she informed the agent that she is at the Kollonade Branch to pay and again Woolworths is telling her they cannot process the payment as the account has been handed over. Fast forward to 21/11 and my wife asks me to go into Woolworths again as MBD has phoned her again about the payment, no surprise i go to Woolworths Irene and we have the same discussion (Woolworths cannot process the payment as the account has been handed over) I proceed to phone MBD, get through to an Agent called Dumelo (Very Arrogant) who listens to the whole story explained above and turns around to say but my wife promised to pay on 18/11 and she did not keep her promise. I request back details to do the transfer and get told they cannot provide me with the details as the account is in my wifes name and they need to speak to her (To get an account Paid REALLY!!!) He phones my wife and AGAIN insists the only way they can process the payment is with a debit order and she must give them her account number. The end result is that i check the website of MBD and they have 7 methods listed for a customer to pay an account. This whole exercise just tell you one thing And that is that Woolworths will rather hand you over for R 132.57 than pick up a phone and ask you to pay it, i am sure the Legal fees to is part of this R 132.57 so how much is the actual account outstanding. Is Woolworths going bankrupt that R 132.57 is going to save them. Once they have you on an account they do not really care about you at all and their staff are all equally *********** and do not understand Customer Service at all.