Woolworths Musgrave : Manager Vuyisile Phindela

Had a most unpleasant experience at Woolworths Musgrave Centre today. I purchased goods online and received the goods yesterday 29/12/21. I wanted to return items . As per the letter received with my delivered items the return and refund policy stated that I must bring my dispatch note (included with my order) and the tax invoice(emailed to me) as well as the items I wish to return in order to have the refund processed. I arrived at the Musgrave Centre customer service desk at 8.05 am with the dispatch note, the tax invoice that had been emailed to me as well as the items I wished to return. I was advised by the teller that the tax invoice that had been emailed to me by Woolworths would not suffice. I asked why it was not acceptable as it was a tax invoice as required. she stated that she needs to be able to see how much I paid for the items. The items of clothing had all the price tags still attached and the tax invoice stated the amounts paid for each item. I therefore did not understand what information was missing. She stated I needed the proper tax invoice. I explained to her that on their letter I was told to bring the tax invoice that had been emailed to me to the store. She then called a manager: Vuyisile Phindela. He took at least 20 mins before he appeared. He proceeded to tell me I need another emailed invoice. I explained to him that Woolworths did not email any other invoice to me. Furthermore I pointed out that the document sent to me was headed ;tax invoice' and that all the items had the price tags attached and I could show him the amount deducted from my bank account. He very abruptly told me that he needs to see that I did pay the amount on the price tags??? By now i had been at the customer 'service' desk for 40 mins. He clearly did not have the capacity or the will to understand the nature of the problem in that it was not the fault of the customer but the fault of Woolworths for not sending a satisfactory invoice to me. As i was clearly not going to be receiving any other tax invoices from Woolworths any manager should have picked up the phone and contacted someone who had the necessary competence to sort out what was their problem. This manager stated. that I could actually have paid less for the items than the amounts reflected on the tax invoice and price tags None of the items were sale items and I cannot comprehend how I could have paid less for them than what was reflected on the tax invoice. I was then left speechless as Vuyisile Phindela told me that I must not question him and then added that he is not going to deal with this... before flouncing off!!!! i have never had the misfortune to have had to deal with such an incredibly rude, arrogant employee of any organization. Whether he did not have the capability to deal with what should have been such an extremely simple matter or he just felt it was beneath him to do so, I'm not sure. Shame on you Woolworths Musgrave for having a manage who is so rude and arrogant. I had waited for 45 minutes trying to get the other employees to sort out the problem, only to be told by him that he is not gong to deal with it...before flouncing off in a dramatic manner. With his appalling attitude he should never deal with customers. he as joined by Thaabit Ebrahim and Taryn Dunn who were equally unhelpful in sorting out what was a Woolworths admin problem. Thaabit also assumed an arrogant air , I assume playing up to the manager. I then advised then that I was going on to HelloPeter to lodge a complaint. Only then did they bother to pick up the phone and eventually after having wasted 50 mins of my time they 'agreed' to refund my money, I will never order online from Woolworths again. I have deleted the app. Not once did any of the trio offer any apology for making me wait for 45 minutes or refusing to refund the money . The implication from them was that I was attempting to obtain an undue refund and that I had not actually paid the amount reflected on the tax invoice. The logic behind that escapes me. In fact I still have no idea why my refund was not processed as soon as I had returned the goods with all the requested information. I will also detail my experience on social media as I am most upset at the rudeness and manner of the employees that are meant to be delivering customer service. I also was subsequently late for an appointment because they needlessly kept me there for 50 minutes. The only person who was pleasant throughout was the teller, Zanele. She was not able to help as it was beyond her control but she remained pleasant and courteous. I think she should rather have a managerial position because she puts V Phindela to shame. I would feel very ashamed of myself if i had subjected a customer to that rude, discourteous, totally uncalled tirade the he subjected me to. He doesn't even receive a 1 for customer service. He puts your organisation to shame, the other two are not far behind. This is the first time i have had such an unpleasant experience at Woolworths. I have never had a complaint with Woolworths before but my experience with Vuyisile Phindela and co has lft me never wanting to purchase from their again. I understand no action will be taken as he is a manager.