PN
Pamela N

1 reviews | Active since Jan 2021

23 Sept 2021, 20:13

Woolworths Musgrave bad service delivery

On the 21/09/2021 I bought a Juice x 14 that was on special both online and instores. I bought mine and paid for it online. I received a call from woolworths to say that my order was recieved and will be ready on the 23/09/2021 for delivery. As I was waiting for my delivery at exactly 14:05 On the 23/09/2021 I was called by Woolworths Musgrave Durban to tell me that they didn't have stock of what I ordered therefore they will have to cancel the order.

I felt this was very unprofessional on their part. I bought online two days ago and on the day of delivery they decide to cancel my order. I am not happy with the service I have received from woolworths Musgrave. Someone incharge phoned me and said the system will automatically cancel the order since they dont have stock available. Yet when my order was place stock was showing available on my side. What's the point of placing orders online if you will end up not receiving what you bought. I'm not happy. Should they have told me this earlier I would have bought this else where. They said I must go online and order again today. The juice is no longer available. I will never buy anything from woolworths online. This was a very bad experience from my side.

0
Replies (0)