Woolworths ****ming me

I made an online order with woolworths on the 8th of December, i mistakenly put a wrong address , i had to cancel the order because of that , i have been waiting for a refund since then , i have been calling them and then they would say , they have sorted it out , i musg wait for it, till today its been over a month , i think i have called them more than 10 times , i feel like woolworths is trying to **** me