Woolworths Midlands Mall-Staff need to be trained on customer service and assistance.

I was at Woolworth's at Midlands Mall on the 26 May 2018(Saturday) where I did a purchase of R 543.46. I asked the lady to use my Woolworths card and because I did not have sufficient credit limit available, I would use my cheque card to settle the amount. She swiped my woolies card and I had to pay a payment of R 367.46. She tried swiping my cheque card few times, then asked a manager to assist, we were told that the system must be offline-not sure what the problem is. I am 8 months pregnant and being Muslim, my husband was fasting. This lady does not even use another system to check if they are offline but suggests immediately that we pay by cash. My husband(while fasting) had to walk to the other end of the mall to withdraw cash while I waited at the store., if anyone knows Midlands mall they would understand how far the ATM is from woolworths. When he got back with the cash, this manager told the cashier what to do (clearly she was completely confused), asks her to scan everything again and do the transaction again. Bare in mind she already had taken the R 176 from my card, she says no it should go back to my card. We are now waiting in this store about half n hour, nothing works. The cashier who looks like a trainee is looking at the managers face, my husband now has had enough asks the manager for her name and details, she clearly ignores us, no apology at all. Eventually my husband had enough and paid cash for the entire transaction R 543.46( I have the receipt) even thou the R 176 was swiped by my card. I was so upset by all this that I wanted to leave all the stuff back at the store. The service was terrible and the assistance was even worse, I did get the managers name from her tag-Asheena, clearly to me she looks like she needs training on service and also to understand the procedure in a store. The experience was terrible and Woolworths need to know what we have to deal with. I am hoping I get some feedback and customer service after taking the time to send through this review.