Woolworths Manager'service sucks

I bought a pair of Walkmates school shoes for R270. The buckle came off not even 2 months after my daughter started wearing them.<br> I took them back but unfortunately do not have the receipt anymore. The Manager Grace Mothate insisted that there is nothing she can do without proof of purchase. Even though the shoes have Woolworths written all over them, she told me that there is nothing she can do to assist if I don't have a receipt. Who spends almost R300 on shoes only for them to last 2 months? The way that manager treated me was disgusting to say the least. I had to insist that she takes the shoes and send them to their technologist so they can give us feedback. She was telling me that it could have been customer negligence. My kids have been wearing Woolworths shoes forever and I have never came across such bad quality from their range. I demand my money back since Woolworths does not give a damn about customer service even after we have paid so much money for their products. This is the worst service I have ever experienced in my life. I await feedback as soon as possible.